TERMS & CONDITIONS

In order to benefit from the services provided by Camping Salatà, please read these general conditions carefully. These conditions regulate stays made in the campsite and are considered in force from the moment the request has been made. The act of booking a stay at the campsite implies full adherence to our policies.

 

BOOKING CONDITIONS

 

  • The bookings are only linked to Camping Salatà, should the campsite so accept them, which is free to make the reservation or not, depending on availability, and in general, on all circumstances that may be detrimental to the booking made. Camping Salatà reserves the right to admission or stay in accordance with article 31 bis of the Law 13/2002 on Catalonia Tourism. The booking of a lot or accommodation (bungalow, mobile-home, etc.) is done in a strictly personal capacity. Under no circumstances can it be sublet or the reservation be transferred to another party without the prior consent of the campsite.
  • The specific lot number or accommodation is not reserved in advance, upon arrival you will be told which one you have been assigned. If you have any preference you can indicate this in the observations section and we will try our best to accommodate your wishes. 
  • Minors must be always accompanied by their parents or legal guardians.
  • Terraza Group reserves the right to rectify any incorrect rates charged to the guest caused by the failure of the online booking system. In this case, Terraza Group will notify you within a maximum period of 48 hours of the error produced, giving the guest the option to either accept the amendments or cancel the reservation made, at no charge to the guest.

Lots

 

  • The price includes the lot to place the tent, or caravan or camper-van, access to bathrooms and the campsite facilities.
  • Only one vehicle per unit reserved is permitted.
  • Camping Salatà reserves the right to refuse access to the campsite to groups or families who come with a group with more members than the capacity of the rented accommodation.
  • ACSI, ADAC, Camping Key rates will not be applied to reservations made on the website.

 

 

Accommodation

 

  • The accommodation is fully equipped. The basic price is for 1 to 6 people depending on the type of accommodation.
  • Camping Salatà reserves the right to refuse access to the campsite to groups or families who come with a group with more members than the capacity of the rented accommodation.
  • There is only one car parking place inside the camping per unit reserved.
  • It is prohibited to make barbecues in the accommodation area as well as smoking inside the accommodation.
  • Tents are not authorized in the accommodation area.

 

GROUP BOOKINGS

 

  • For group bookings it will be necessary to formulate a specific contract. A group booking is considered to be any reservation of more than 6 pitches or lodging made by one person or more, in a coordinated and consensual manner, for the purpose of organising the booking dates at Camping Salatà. 
  • These terms and conditions will only regulate group bookings which are not expressly provided for in the group booking contract.
  • A group booking can be requested by contacting Camping Salatà by email. Camping Salatà reserves the right to examine the request before confirming the booking.

 

RATES AND TOURIST TAXES

 

  • The amounts are indicated in euros (€) with VAT included.
  •  The municipal tourist tax is €0.50 per person over 16 years of age, per night, with a maximum of 7 nights. If this tax is amended in anyway, the new law will apply.

 

PAYMENT CONDITIONS

 

  • When making the reservation, a payment on account will be requested by credit card. For stays with check in date from July, 6th until August, 25th (both dates included), the payment on account will be €400. For the rest of opening dates, it will be €200 or the total amount if the reservation is of lesser amount.
  • A few days before the arrival date, an e-mail will be sent with the Check in Online to accelerate the entry procedures and make the payment of the pending payment of the reservation. In case of cancellation or modification after Check in Online, the same cancellation policies that are mentioned below will apply.
  • We regret to inform you that we do not accept checks.

 

CANCELLATION AND MODIFICATIONS

 

Modifying the booking

Guests may request changes to their stay at the campsite (dates and/or type of accommodation) by written request to the campsite through email (info@campingsalata.com), which will be answered on the basis of availability and the capabilities of the campsite. In the absence of any changes, the guest’s stay will be in accordance with the initial booking conditions or cancelled in accordance with the cancellation terms and conditions.

Requests will be considered depending on availability and the current rates.

 

 

Unused provisions

 

Late entrance or early departure of the campsite, for reasons not attributable to the campsite shall not result in any refund.

 

Cancellation by Camping Salatà

 

In case of cancellation due to causes attributable to Camping Salatà, the cost of the stay will be completely reimbursed. However, this cancellation shall not result in the payment of damages.

Cancellation of the stay due to causes of force majeure will not entitle the guest to any right to reimbursement.

 

Cancellation by the user/camper

 

For stays within the period from 06/07/19 to 25/08/19 (both dates included)

  • In the event of cancellation within the month prior to guest's arrival, the cancellation expenses will be 100% of the payment on account.
  • In the event of cancellation up to one month before the arrival date of the guest, 50% of the payment on account will be refunded.

 

For the rest of the dates in the year

  • In the event of cancellation up to 15 days before the guest's arrival date, 50% of the payment on account will be refunded.
  • In the event of cancellation within 15 days prior to guest's arrival, the cancellation expenses will be 100% of the payment on account.

 

THE STAY

 

Arrival

 

  • Everyone staying at Camping Salatà must register at reception. It is compulsory to present an identity card or passport for all visitors from the age of 14 years and above.
  • Opening hours:

Lots may be entered after 12:00 pm. The advance payment of the stay will be requested.

Lodgings may be entered after 17:00 pm. The advance payment of the stay will be requested in those cases in which it has not been previously made.

When the keys are handed over, you will be asked to provide a deposit of €100, which will be returned at the end of the stay.

  • The deposit will cover the costs in the event there is a lack of cleanliness, any damage, non-payments, etc.

 

 

During the stay

 

Campers must purchase insurance: it is the responsibility of the camper to safeguard their personal objects (bicycles, electronic devices, mobiles, etc.). The campsite shall not be held liable in the event of any incident related to the civil responsibility of the camper. All guests must accept the internal regulation. Each camper who registering the booking of the accommodation is responsible for any inconveniences and damages caused by the people and/or dogs that accompany them or those that come to the campsite to visit them.

Camping Salatà reserves the right to expel people who fail to comply with the internal rules of good communal relationships and hygiene with no right to a refund.

 

Check-out

 

  • Lodging: on the day of departure indicated in the contract, the accommodation must be left free before 10:00 a.m, and it should be left in perfectly clean conditions and with a verification of inventory. If necessary, the value of broken or damaged objects, as well as the repair of the infrastructures will be the responsibility of the camper. The deposit will be returned at the end of the stay, deducting any applicable compensation for damages discovered in the verification carried out on departure, providing a justified bill.
  • Lots: on the day of departure indicated in the contract, the lot must be left free before 12:00 a.m, and it should be left in perfectly clean conditions.
  • In the event guests check out later than the time limit indicated, an additional day according to the current prices per night may be charged.

 

DOGS

 

  • Only pet dogs are permitted.
  • Dogs will be allowed access except from 13/07/2019 to 24/08/2019 (both dates included), during which time the presence of all pets will be prohibited.
  • If a dog is included during the stay on the campsite, an extra fee will be payable upon check-in and an updated vaccination card must be presented.
  • Dogs are not permitted in the pool, eating areas or common areas.
  • Dogs must stay on their lead and the owner will be responsible for ensuring that they do not make the facilities dirty; dog breeds considered dangerous by the Catalan Government will need to wear a muzzle at all times. All dogs which accompany their owners during their stay will have to be registered at reception.

 

 

 

RESPONSIBILITY OF CAMPING SALATÀ

 

The guest expressly acknowledges that Camping Salatà is not to be considered liable for the communication by its partners or third parties of false information included in the catalogues or is published on the campsite website. In particular, the presentation photos, classifications, activities, leisure, services and opening dates. The photographs and texts used in the catalogue or the campsite’s website are not bound by contract and are for illustrative purposes only.

 

DATA PROTECTION

 

We inform you that personal data obtained through this form, as well as your email address, have been incorporated into a file owned by the TERRAZA GRUP, with the purpose of answering your queries and providing you information related to the TERRAZA GRUP that might be of interest to you . TERRAZA GRUP agrees to exclusively use this data, collected by means of this form, for the purpose mentioned above. Having read this clause, the interested party states their awareness of the destination and use of compiled personal data. Sending this reservation implies the acceptance of the above clauses. If you wish to exercise your rights of access, rectification, cancellation or opposition, in the terms provided in the European Regulation 2016/679 of April, 27th (RGPD), you can do so at the following address: Avda. Rhode, 32, 17480, Roses.

 

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